FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

How is pure silver different to sterling silver?


Pure silver, also referred to as fine silver has a silver content of 99.9%. Due to its high purity, fine silver is often considered too soft to use for jewellery, and hence why sterling silver is far more common. Sterling silver is an alloy comprised of fine silver and copper (sometimes other metals also) to make the resulting compound more durable and less soft.

The signature stack rings and infinity pendant are intentionally made from fine silver so the fusing technique can be applied. Fusing is when a torch is used to quickly melt the metal at the join hence ‘fusing’ as it cools. In the case of the signature stack rings and infinity pendant the heat is applied for a little longer than necessary to get a molten/organic look. Fusing only works on pure metals such as pure silver and pure gold (24ct). Each and every piece always has it’s own characteristics and therefore always unique.

See Wear & Care for details of how to care for your silver pieces.




What is Oxidised Silver?


Oxidised Sterling Silver is the process of forcing the surface of the metal to oxidise at a faster rate to obtain a grey/black finish. This patina, or surface treatment does not change the metal’s internal characteristics.


See Wear & Care for details of how to care for your oxidised pieces.




What does 22ct gold plate mean?


See Wear & Care for details of how to care for your plated pieces.




What is brass?


Brass is an alloy, which means it’s material composition is made of more than one metal, in this case copper and zinc. The ratios of these metals varies with where it is made, which can result in brass having various colour tones depending on the manufacturer. When polished it has a similar look to 14ct Gold.

See Wear & Care for details of how to care for your brass pieces.




Does any of your jewellery contain nickle?


No, all our jewellery is free from nickle.




Can I get something custom made?


Absolutely. Please contact Elodie here to get in touch.




How do I clean my jewellery?


You can find how to care for your jewellery on our Wear & Care page here.




How soon can I get my order?


Current Shipping Delays:

COVID-19 Imapct on shipping

Due to the impacts of Covid-19 and widespread lockdowns, the Australia Post is experiencing an overwhelming volume of parcels as well as interruptions to regular operations. Please expect the possibility of delays for all domestic deliveries. Up to date information is accessible at www.australiapost.com.au

We use the Express Post service provided by Australia Post. Due to all orders being shipped from Regional NSW, next day delivery can not be guaranteed (additionally affected by COVID-19, however always speedier than regular post). For delivery to other regional areas, delivery can take longer, usually no more than a few days. Each order comes with a tracking number.

Please contact us prior to making your order if you have a specific date you would like your order to arrive. We cannot guarantee we can accommodate your request, but will explore options for you.




What is your refund/exchange policy?


Refund and exchange options are available (conditions apply) within 7 days of receipt of your order. All items are returned unworn in their original condition and postage costs are at the expense of the customer for change of mind.

If you believe an item to be faulty please contact us immediately for an assessment.